Order Mistakes: Let the Evidence Talk

We understand that order mistakes can be frustrating, but we want to assure you that we will do everything we can to make things right. If we accidentally send you the wrong item or ship to a wrong address, we will happily reship or issue a refund, as per your choice.

However, if the order mistake was on your part, we ask that you please refrain from arguing with our customer service representatives. We understand that mistakes happen, but it is important to remember that our representatives are here to help you. If you are argumentative or rude, it will only make the situation worse.

Instead, please let the evidence talk. If you believe that you made no mistakes, please send us a screenshot of your order confirmation email or a copy of your order history page. We will then be able to review the evidence and determine the best course of action.

It is important to note that the responsibility of providing accurate shipping address and checking and verifying the appliance part number ultimately falls on the customer. To do this effectively, we recommend that you refer to your appliance's owner's manual or the manufacturer's website to obtain the exact part number you need.

We appreciate your understanding and cooperation.