Didn't receive order confirmation email?

Modified on Tue, 17 Oct 2023 at 11:49 AM

We understand that it can be frustrating to not receive your order confirmation email. Here are a few things you can do to check on the status of your order:

  1. Check your email inbox. Make sure to check your inbox carefully, including your spam or junk folders. Sometimes, order confirmation emails can be mistakenly filtered into these folders.
  2. Sign in to your Redstag Supplies account. Once you're logged in, you can view your order history. This will show you the status of your order, as well as any order confirmation emails that have been sent.
  3. Contact our customer service team. If you've checked your email and your order history, and you still haven't received your order confirmation email, please contact our customer service team. We'll be happy to help you track down your order.

Here are some additional tips to help prevent this from happening in the future:

  • Make sure you enter the correct email address when you place your order.
  • Double-check your spam or junk folders for any order confirmation emails.
  • Add our email address to your contacts list so that our emails don't get filtered into your spam or junk folders.

If you've followed these tips, and you're still having trouble receiving your order confirmation emails, please contact our customer service team. We'll be happy to help you resolve this issue.



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