Estimated delivery: When will my order arrive?

Introduction

We know how exciting it is to receive your order, and we're committed to getting it to you as quickly as possible! Understanding your estimated delivery time helps you plan and know when to expect your package.

Estimated delivery is the timeframe in which you can expect to receive your order after it's been placed. This timeframe includes two main components:

1. Order Processing Time – How long it takes us to prepare and ship your order
2. Shipping Time – How long the carrier takes to deliver your package

Your total delivery time depends on several factors, including the shipping method you selected, your location, and when you placed your order. This article will help you understand each step of the delivery process and what to expect.

A. Order Processing Time

What Is Order Processing Time?

Order processing time is the period between when you place your order and when it's shipped from our warehouse. During this time, our team:

• Verifies your order and payment information
• Locates and picks your items from our warehouse
• Carefully packs your order for shipment
• Generates shipping labels and prepares the package for carrier pickup

Standard Processing Timeframes

Typical Processing Time: 1–3 business days

What "Business Days" Means:

• Business days are Monday through Friday
• Weekends (Saturday and Sunday) are not counted
• National holidays are not counted

Example Processing Timeline:

Factors That May Extend Processing Time:

⏱️ High-Demand Periods

• Holiday seasons (Black Friday, Christmas, etc.)
• Special sales or promotional events
• Back-to-school season
• During these times, processing may take 3–5 business days

⏱️ Weekends and Holidays

• Orders placed Friday evening through Sunday will begin processing on Monday
• Orders placed on or just before holidays will be processed on the next business day

⏱️ Product Availability

• Most in-stock items ship within standard timeframes
• Pre-order items or special-order products may have extended processing times (noted on the product page)

⏱️ Custom or Personalized Items

• Items requiring customization may take 3–7 business days to process
• Specific timeframes are listed on the product page

When Does Processing Start?

Processing begins as soon as your order is successfully placed and payment is confirmed. You'll receive an Order Confirmation Email immediately after placing your order, which confirms that processing has begun.

B. Shipping Timeframes

Once your order has been processed and shipped, the delivery time depends on the shipping method you selected at checkout.

Shipping Methods & Estimated Delivery Times

? Standard Shipping

• Delivery Time: 5–7 business days after shipment
• Best For: Non-urgent orders where you want to save on shipping costs
• Coverage: Available to all addresses within [country/region]

? Expedited Shipping

• Delivery Time: 3–5 business days after shipment
• Best For: Orders you'd like to receive sooner
• Coverage: Available to most addresses within [country/region]

⚡ Express Shipping

• Delivery Time: 1–2 business days after shipment
• Best For: Urgent orders or time-sensitive gifts
• Coverage: Available to major metropolitan areas and select locations
• Note: Express orders placed before [cutoff time, e.g., 12:00 PM] on business days may ship the same day

? International Shipping (if applicable)

• Delivery Time: 7–21 business days after shipment (varies by destination)
• Best For: Orders shipping outside [home country]
• Additional Considerations:
  • Customs clearance may add 3–10 days
  • Import duties and taxes may apply
  • Tracking may be limited in some countries

Important Notes About Shipping Times:

✓ Shipping time begins after your order has been processed and shipped, not from the date you placed the order

✓ Business days do not include weekends or holidays

✓ Delivery times are estimates, not guarantees—most orders arrive within the estimated window, but occasional delays can occur

✓ Remote or rural areas may experience slightly longer delivery times

Total Delivery Time Calculation:

Total Delivery Time = Processing Time + Shipping Time

Example:

• Order placed: Monday
• Processing time: 1–3 business days (ships by Tuesday–Thursday)
• Shipping method: Standard (5–7 business days)
• Estimated arrival: Following Tuesday–Thursday (7–10 business days total from order date)

C. Tracking Your Order

How to Track Your Shipment

Once your order ships, you'll receive a Shipping Confirmation Email containing:

✉️ Your tracking number
✉️ The shipping carrier name (e.g., USPS, UPS, FedEx, DHL)
✉️ A direct link to track your package
✉️ Estimated delivery date

Ways to Track Your Order:

Method 1: Through Your Account

1. Log in to your account on our website
2. Navigate to "My Orders" or "Order History"
3. Find your order and click "Track Package"
4. View real-time tracking updates

Method 2: Using the Tracking Number

1. Copy the tracking number from your shipping confirmation email
2. Visit the carrier's website:
   • USPS: www.usps.com/tracking
   • UPS: www.ups.com/tracking
   • FedEx: www.fedex.com/tracking
3. Enter your tracking number
4. View detailed tracking information

Method 3: Click the Tracking Link

• Simply click the tracking link in your shipping confirmation email
• You'll be taken directly to the carrier's tracking page for your package

When Will Tracking Information Be Available?

⏰ Initial Tracking: Available within 24 hours of shipment

⏰ First Scan: The carrier's first scan typically occurs within 24–48 hours after the package leaves our facility

⏰ Updates: Tracking information updates as your package moves through the carrier's network

Understanding Tracking Status Updates:

Tracking Not Updating?

If your tracking hasn't updated in 3–5 days:

• This is sometimes normal, especially if the package is in transit between facilities
• Check back in 24 hours for new updates
• If tracking remains stagnant for more than 5 business days, contact our support team

D. Factors That May Affect Delivery Time

While we strive to deliver all orders within the estimated timeframe, certain factors beyond our control may occasionally cause delays.

Common Factors That May Impact Delivery:

?️ Weather Conditions

• Severe weather (snowstorms, hurricanes, floods) can delay shipments
• Carriers may suspend service in affected areas for safety reasons
• Delays are typically 1–3 days but can be longer in extreme conditions

? Carrier Delays

• High package volume during peak seasons
• Mechanical issues or transportation disruptions
• Staffing shortages at carrier facilities
• Carrier operational delays are beyond our control, but we monitor all shipments

? Address Issues

• Incorrect, incomplete, or invalid addresses can cause significant delays
• Packages may be returned to sender if the address cannot be verified
• Always double-check your shipping address before placing an order

? Delivery Restrictions

• Some addresses require appointments or have limited delivery windows
• PO Boxes may have different delivery procedures
• Business addresses may only accept deliveries during business hours
• Secure buildings may require additional delivery coordination

? Peak Seasons and Holidays

• Holiday shopping periods (November–December)
• Major sales events
• Carrier networks experience extremely high volume
• Both processing and shipping times may be extended

? Package Requiring Signature

• If no one is available to sign, delivery will be reattempted
• You may need to pick up the package from a carrier facility
• Check tracking for instructions on how to arrange delivery or pickup

E. How to Check Delivery Status or Get Help

When to Check Your Delivery Status:

? Check tracking if:

• Your package hasn't arrived within the estimated delivery window
• Tracking shows "Exception" or "Delivery Attempted"
• Tracking hasn't updated in 5+ business days
• You need to confirm delivery before the estimated date

Steps to Take If Your Package Is Delayed:

Step 1: Check Your Tracking Information

• Review the latest tracking update
• Look for any exception messages or delivery attempts
• Note the last location scan

Step 2: Wait 1–2 Business Days Past the Estimated Delivery Date

• Packages occasionally arrive 1–2 days after the estimated date
• Carriers sometimes deliver later than the tracking estimate suggests
• This is especially common during peak seasons

Step 3: Check with Your Local Post Office or Carrier

• If tracking shows "Delivered" but you didn't receive the package:
  • Check with neighbors or household members
  • Look around your delivery location (porches, side doors, mailroom)
  • Contact the carrier directly—they may have additional delivery details

Step 4: Contact Our Customer Support Team

If your package is significantly delayed or there's a delivery issue, we're here to help!

When to Contact Us:

• Package is 5+ business days past estimated delivery with no tracking updates
• Tracking shows "Delivered" but you haven't received it (after checking with carrier)
• Tracking shows "Return to Sender"
• You have questions or concerns about your delivery

How to Contact Us:

? Email: info@redstagsupplies.com

• Include your order number
• Describe the issue
• Attach tracking information if available
• We typically respond within 48 hours

? Contact Form: https://redstagsupplies.com/contact-us/

• Fill out the form with your order details
• Select "Shipping/Delivery Issue" as the topic

What Our Support Team Can Do:

✓ Investigate your shipment status with the carrier
✓ Arrange for a replacement or refund if appropriate
✓ Provide updates on your delivery
✓ Help resolve address or delivery issues

What to Include When Contacting Support:

To help us assist you quickly, please provide:

• Order number (found in your confirmation email)
• Tracking number (found in your shipping confirmation email)
• Description of the issue (e.g., "Package shows delivered but I didn't receive it")
• Current tracking status (if available)
• Any relevant photos (e.g., damaged package)

F. Frequently Asked Questions

Q: Can I change my shipping address after placing an order?

A: If your order hasn't shipped yet, we may be able to update the address. Contact us immediately (within the 2-hour cancellation window if possible). Once a package is shipped, address changes must be made directly with the carrier, and success is not guaranteed.

Q: Can I upgrade my shipping method after placing an order?

A: Unfortunately, shipping methods cannot be changed once an order is placed. If your order hasn't shipped yet and you need it urgently, you may cancel the original order (within the 2-hour window) and place a new order with expedited shipping.

Q: Why hasn't my tracking updated?

A: Tracking updates can be delayed for several reasons:

• The carrier hasn't scanned the package yet (wait 24–48 hours after shipment)
• The package is in transit between facilities (scans may be infrequent)
• The package is on a truck for delivery (may update once delivered)

If tracking hasn't updated in 5+ business days, please contact us.

Q: What does "Delivered" mean if I didn't receive my package?

A: If tracking shows "Delivered" but you don't have your package:

1. Check all possible delivery locations (front door, back door, mailbox, garage, porch)
2. Ask neighbors or household members
3. Check with your building's mailroom or front desk
4. Wait 48 hours—sometimes carriers mark packages as delivered before actual delivery
5. Contact the carrier for delivery details (they may have photo proof of delivery)
6. Contact us if you still can't locate the package after 48 hours

Q: Do you ship on weekends?

A: Our warehouse processes and ships orders Monday through Friday. Orders placed on weekends will begin processing on Monday. However, carriers may deliver packages on Saturdays and sometimes Sundays, depending on the shipping method and carrier.

Q: What if I won't be home when my package arrives?

A: Most packages are left at your door and don't require a signature. If your package requires a signature:

• The carrier will leave a notice with instructions
• You can usually arrange redelivery or pickup at a carrier facility
• Some carriers allow you to sign online or leave delivery instructions

You may also be able to provide delivery instructions through the carrier's website using your tracking number.

Q: Can I pick up my order instead of having it shipped?

A: Unfortunately, we don't currently offer in-store or local pickup. All orders are shipped directly to the address you provide at checkout.

Q: What if my package is damaged when it arrives?

A: We're sorry if your package arrives damaged! Please:

1. Take photos of the damaged packaging and items
2. Keep all packaging materials
3. Contact us within [timeframe, e.g., 48 hours] with:
   • Your order number
   • Photos of the damage
   • Description of the issue

We'll work with you to arrange a replacement or refund as quickly as possible if applicable.

Q: Why did my order ship in multiple packages?

A: Orders may ship in multiple packages if:

• Items are located in different warehouses
• Items have different processing times
• The order is too large for one box
• Items require special packaging

Conclusion

We understand that receiving your order quickly and reliably is important to you, and we're committed to making that happen. While estimated delivery times give you a good idea of when to expect your package, we know that every order is unique, and questions can arise.

Key Takeaways:

✓ Total delivery time = Processing time (1–3 business days) + Shipping time (varies by method)

✓ Track your order using the tracking number in your shipping confirmation email

✓ Most orders arrive within the estimated delivery window, but occasional delays can happen

✓ We're here to help if your package is delayed or you have delivery concerns

✓ Plan ahead for time-sensitive orders by choosing faster shipping and ordering early

Our Promise to You:

We work hard to process and ship your order as quickly as possible, partner with reliable carriers, and keep you informed every step of the way. Your satisfaction is our priority, and we're always here to help resolve any delivery issues that may arise.

Need Assistance?

If you have any questions about your delivery or need help with a shipping issue, please don't hesitate to reach out. Our customer support team is ready to assist you!

? Email: info@redstagsupplies.com
? Contact Us Form: https://redstagsupplies.com/contact-us/

Thank you for shopping with us! We appreciate your business and look forward to delivering your order soon.