Troubleshooting: Where is my order?

Thank you for choosing Redstag Supplies for your online shopping needs. We understand that receiving your package on time is crucial, and we want to assist you in locating your package if it hasn't arrived yet. There can be various reasons for package delivery delays, and we are here to help you identify and resolve these issues promptly.

Common Scenarios Causing Delays in Package Delivery

• Check Your Order Status: Before worrying about the package's whereabouts, the first step is to check your order status. Log in to your Redstag Supplies account and navigate to your order history to verify if the package has been dispatched or is still in transit.
• Verify the Shipping Address: Ensure that the shipping address you provided during the checkout process is accurate and up-to-date. An incorrect or incomplete address may lead to delivery delays or the package being sent back to us.
• Tracking Your Package: Make use of the tracking number provided in your order confirmation email to monitor the package's progress in real-time. This tracking number will give you valuable insights into its current location and expected delivery date.
• Delivery Attempt: If you missed the delivery attempt, the courier might leave a delivery notice. Follow the instructions on the notice to arrange for a redelivery or pickup from a nearby facility.
• Weather and Natural Disasters: Severe weather conditions or natural disasters in the package's route may cause unavoidable delays. In such cases, please be patient, as safety is the courier's top priority.
• Lost or Stolen Package: Although rare, there's a possibility that the package could be misplaced or stolen during transit or upon delivery. If you suspect this, contact our customer support immediately for further assistance.

Package Marked as Delivered But Not Received

If the tracking information shows that the package has been delivered, but you haven't received it, we recommend taking the following steps:

• Check Various Delivery Locations: Thoroughly search around your house and property for the package. Common delivery spots include near the mailbox, parcel locker, front porch, garage door, driveway, back door, and the lawn area. Sometimes the package might be left in an inconspicuous location for safety.
• Ask Family Members: Check with other members of your household to see if they received the package on your behalf. Sometimes a family member may have accepted the package without informing you.
• Inquire with Neighbors: Reach out to your neighbors to inquire if the package was accidentally delivered to the wrong address. They may have received it on your behalf and can help you retrieve it.
• Contact the Courier: If the package is still not found, contact the courier company and provide them with your tracking number. They may have additional information or insight into the delivery status.
• Contact Redstag Supplies Customer Support: If the issue persists, don't hesitate to reach out to our dedicated customer support team. We will do our best to assist you in locating your package or offer a suitable resolution.

Conclusion

We understand the frustration that can arise when a package seems to be delayed or misplaced. By following the steps mentioned above, you increase the likelihood of locating your package or finding a solution to any delivery-related issues. At Redstag Supplies, we are committed to providing you with a smooth and satisfying shopping experience, and we are here to support you every step of the way. If you have any questions or concerns, please don't hesitate to contact our customer support team for prompt assistance. Happy shopping!