Cancel Order: Our Cancellation Policy

Overview

This article explains our order cancellation policy, including the two-hour cancellation window, the reasons behind this timeframe, and what options are available to you if you need to make changes to your order. We understand that sometimes plans change, and we're here to help you understand how our process works and what steps you can take.

Our Cancellation Policy (Summary)

You can cancel your order within 2 hours of placing it.

Once you've successfully placed an order with us, you have a two-hour window to request a cancellation. After this time, your order will have entered our fulfillment process, and cancellation will no longer be possible.

Key Points:

• Cancellation window: 2 hours from order placement
• Cancellations must be requested before the 2-hour deadline
• After 2 hours, alternative options like returns or delivery refusal may apply

Why We Have a Two-Hour Cancellation Window

We understand that a two-hour cancellation window may feel short, and we genuinely appreciate your patience in understanding why we've implemented this policy. Here's what happens behind the scenes:

1. Fast Processing for Faster Delivery

We prioritize getting your order to you as quickly as possible. Our warehouse team begins processing orders immediately after they're placed, which means your items are often picked, packed, and prepared for shipment within hours. This speed ensures you receive your purchase sooner.

2. Orders Enter Fulfillment Quickly

Once an order moves into our fulfillment system, it triggers a series of automated processes:

• Inventory allocation
• Warehouse picking and packing
• Shipping label generation
• Carrier coordination

Once these steps begin, it becomes extremely difficult—and sometimes impossible—to stop or retrieve your order.

3. Reducing Errors and Costs

Attempting to cancel orders that are already in fulfillment can lead to:

• Shipping errors and delays
• Increased operational costs (which could affect pricing for all customers)
• Inventory discrepancies
• Potential loss or damage to products

By maintaining a clear two-hour window, we can ensure accuracy, efficiency, and the best possible service for everyone.

4. Consistency and Fairness

This policy applies equally to all customers, ensuring fair and predictable service. It helps us maintain the high standards you expect while keeping our operations running smoothly.

How to Cancel an Order

If you need to cancel your order and you're within the 2-hour window, follow these steps:

1. Email us: info@redstagsupplies.com
   • Include your order number in the subject line
   • Clearly state that you wish to cancel your order
2. Contact Us Form: https://redstagsupplies.com/contact-us/
   • Provide your order number and cancellation request

Important: Please act quickly! The sooner you contact us within the two-hour window, the better chance we have of successfully canceling your order.

What Happens After Two Hours

If the two-hour cancellation window has passed, your order has likely entered fulfillment and cannot be stopped. However, you still have options:

Option 1: Refuse the Delivery

• When the carrier attempts delivery, you can refuse to accept the package
• The order will be returned to us
• Once we receive the returned package, we'll process a full refund
• Note: This is the fastest way to avoid keeping an unwanted order

Option 2: Return After Delivery

• Accept the delivery and initiate a return through our standard return process
• Most items can be returned within [65 days] of delivery
• Review our Return Policy for specific instructions and any applicable conditions
• Refunds are processed once we receive and inspect the returned item

Option 3: Contact Support Anyway

• Even after the two-hour window, reach out to our customer support team
• While we cannot guarantee cancellation, we'll check if there's anything we can do
• We may be able to provide alternative solutions or guidance

We're here to help, even if cancellation isn't possible.

Tips to Avoid Issues

To ensure a smooth shopping experience and avoid the need for cancellations, we recommend:

Before Placing Your Order:

✅ Double-check your shipping address

• Verify street address, apartment/unit number, city, state, and ZIP code
• Ensure the address is complete and accurate

✅ Review your items carefully

• Confirm sizes, colors, quantities, and product specifications
• Check that you've selected the correct variations

✅ Verify payment information

• Ensure your payment method is correct

✅ Review your cart before checkout

• Remove any items you don't want
• Apply any discount codes or promotions

✅ Read product descriptions thoroughly

• Check dimensions, materials, and features

✅ Take your time

• Don't rush through checkout
• If you're unsure, save your cart and return when you're ready

Pro Tip: If you're shipping to a different address, triple-check the delivery details before confirming your purchase.

Frequently Asked Questions (FAQs)

Q: Can you make an exception for me? I'm just a few minutes past the two-hour window.

A: We truly understand your situation, and we wish we could accommodate every request. However, once the two-hour window closes, orders typically enter our automated fulfillment system, making cancellation physically impossible. Our warehouse team works incredibly fast to get your order shipped quickly.

That said, please contact our support team immediately. While we cannot guarantee cancellation, we'll check the current status of your order and explore any available options. In some cases, if the order hasn't been physically packed yet, we may be able to help.

Your best alternatives are to refuse delivery when it arrives or process a return once you receive the item.

Q: What if I made a mistake in my shipping address?

A: If you notice an address error within the two-hour cancellation window:

1. Contact us immediately to cancel the order
2. Place a new order with the correct address

If the two-hour window has passed:

1. Contact our support team right away
2. We'll attempt to update the address with the carrier (success depends on timing and carrier policies)
3. If the address cannot be changed, in the event the package is returned to us, a refund will be issued.

Important: Address changes are not guaranteed once an order is in transit, so please verify your shipping information carefully before checkout.

Q: Can I modify my order instead of canceling it completely?

A: Unfortunately, we cannot modify orders after they're placed due to our fast fulfillment process. This includes:

• Changing item sizes, colors, or quantities
• Adding or removing items
• Updating shipping addresses (after the 2-hour window)
• Changing shipping methods

Your options are:

• Within 2 hours: Cancel the order and place a new one with the correct details
• After 2 hours: Receive the original order and place a separate order for any additional items, or return unwanted items according to our return policy

We know this isn't always convenient, and we appreciate your understanding. This limitation allows us to maintain our fast shipping times.

Q: What if my order is a gift and I ordered the wrong item?

A: We understand how important gift orders are! If you're within the two-hour window, cancel the order immediately and place a new one. If the window has passed, you have several options:

• Refuse the delivery and we'll refund you once it's returned
• Accept the delivery and initiate a return
• If time is critical (e.g., birthday, holiday), place a new order for the correct item now, then return the incorrect item when it arrives

Our customer support team can help you navigate the best solution for your specific situation.

Q: Why can't you just pull my order from the warehouse?

A: We completely understand this frustration. Here's what happens in our warehouse:

Once your order is placed, it's immediately sent to our fulfillment center where:

1. It's assigned to a warehouse team member within minutes
2. Items are picked from various locations in the warehouse
3. Items are packed and sealed
4. A shipping label is generated and applied
5. The package is placed in a shipping container for carrier pickup

This entire process often happens within 1-2 hours. Once a package is sealed and labeled, it's mixed with hundreds or thousands of other packages awaiting pickup. Locating and retrieving a specific package becomes extremely difficult and could delay many other customers' orders.

We've designed our system for speed and efficiency, which unfortunately means less flexibility for last-minute changes.

Q: Does the two-hour window apply to orders placed outside business hours?

A: Yes, the two-hour cancellation window applies to all orders, regardless of when they're placed. Our fulfillment centers operate extended hours and may process orders placed in the evening or on weekends.

The two-hour countdown begins the moment your order is successfully placed, not when our customer service team is available. 

Conclusion / Key Takeaways

We know that a two-hour cancellation window can feel limiting, and we truly appreciate your understanding. This policy exists to ensure we can deliver your orders as quickly as possible while maintaining accuracy and efficiency for all our customers.

Remember:

✓ You have 2 hours from the time of order placement to cancel
✓ Act quickly if you need to cancel—contact us immediately
✓ Double-check everything before placing your order to avoid issues
✓ Options exist even after the cancellation window (delivery refusal, returns)
✓ We're here to help — our support team is ready to assist you with any concerns

Our Commitment to You:

We're committed to providing fast shipping, excellent customer service, and a smooth shopping experience. While our cancellation window is brief, it's designed to benefit you through:

• Faster delivery times
• Lower operational costs (helping us keep prices competitive)
• Fewer errors and shipping issues
• Consistent, reliable service

If you have any questions or concerns about your order, please don't hesitate to reach out to our customer support team. We're here to help make your shopping experience as positive as possible.

Need Help?

? Email: info@redstagsupplies.com
? Contact Us Form: https://redstagsupplies.com/contact-us/

Thank you for shopping with us and for your understanding of our cancellation policy!