Summary: This guide explains how to check your order status, track your shipment, understand what each status means, and what to do if your order is delayed or missing. Whether you placed an order as a guest or have an account, you'll find step-by-step instructions to get answers about your purchase.
Quick Answers (FAQs)
Q: How do I check my order status?
A: Log in to your account and go to My Account > Orders to view all your orders. If you checked out as a guest, use the Order Lookup tool with your order number and email address, or click the link in your order confirmation email.
Q: Where can I find my tracking number?
A: Your tracking number appears in two places: on the Order Details page when you view your order, and in the shipping confirmation email sent when your order ships.
Q: Why hasn't my order shipped yet?
A: Orders typically ship within 1-3 business days. Your order may still be in processing if it's marked "Awaiting Fulfillment." Custom items, backordered products, or high-demand periods may cause delays. Check your order status for updates or contact support if it's been longer than expected.
Q: What if my tracking shows delivered but I didn't receive it?
A: First, check with household members and look around your delivery location (porches, mailboxes, building offices). Check the tracking details for delivery photos or notes. If you still can't locate it, contact us within 48 hours with your order number so we can open a carrier investigation.
Q: My tracking hasn't updated in several days. Is my order lost?
A: Tracking gaps of 2-4 days are normal, especially during transit between facilities or for international shipments going through customs. If tracking hasn't updated for more than 5 business days or shows an exception, contact support for assistance.
Q: Can I change my shipping address after placing an order?
A: Address changes are only possible before the order ships. If your order status is "Awaiting Fulfillment," contact support immediately with your order number and new address. Once shipped, we cannot redirect packages.
Order Status Definitions
| Status | What It Means | What You Can Do | Notes |
|---|---|---|---|
| Pending | Order received but payment not yet confirmed | Wait for payment processing to complete | Usually resolves within 1-24 hours |
| Awaiting Payment | Payment authorization is incomplete or failed | Check your payment method; retry payment if prompted or contact your bank | Order may be cancelled if payment isn't received within 48-72 hours |
| Awaiting Fulfillment | Payment confirmed; order is being prepared for shipment | Wait for shipping confirmation | Typical timeframe: 1-3 business days |
| Manual Verification Required | Order flagged for security review | Check your email for verification requests; respond promptly or contact support | Common for high-value orders or mismatched billing info |
| Awaiting Shipment | Order is packed and ready to ship | Tracking number will be provided soon | Similar to Awaiting Fulfillment |
| Partially Shipped | Some items have shipped; others are still processing | Check Order Details for tracking on shipped items; remaining items will follow | Each shipment may have separate tracking numbers |
| Shipped | Order has left our facility and is in transit | Track your package using the provided tracking number | Delivery typically within 3-7 business days domestically |
| Completed | Order delivered successfully or transaction finalized | No action needed; contact support if you have concerns | |
| Awaiting Pickup | Order is ready for in-store or curbside pickup | Visit the pickup location with your order confirmation and ID | Check email for pickup instructions and hours |
| Backordered | Item(s) temporarily out of stock; order will ship when restocked | Wait for restock notification; estimated date shown in order details if available | Contact support to cancel if you don't want to wait |
| Cancelled | Order has been cancelled | If you didn't request cancellation, contact support; refunds process within 5-10 business days | |
| Declined | Payment was declined by your bank or card issuer | Contact your financial institution; place a new order with valid payment | Original order cannot be reinstated |
| Disputed | A chargeback or payment dispute has been filed | Contact support to resolve; do not file disputes before contacting us | May affect future order eligibility |
| Refunded | Full refund has been issued | Allow 5-10 business days for refund to appear on your statement | |
| Partially Refunded | Partial refund issued (e.g., for returned items or adjustments) | Check refund details in your order history | Balance will appear on your statement within 5-10 business days |
How to Check Your Order Status
For Customers with Accounts (Logged In)
- Log in to your account using your email and password
- Navigate to My Account (usually found in the top navigation or account menu)
- Click on "Orders" or "Order History" to see all your orders
- Find your orderand click "View" or "Details" to see:
- Current order status
- Items ordered
- Shipping address
- Tracking information (if shipped)
- Order invoice (downloadable)
- Click on the tracking number (if available) to see real-time shipment updates from the carrier
Note: The exact labels like "My Account," "Orders," or "View Details" may vary slightly depending on the store's theme, but the functionality is the same.
For Guest Checkout Users
If you checked out without creating an account:
- Check your email for the order confirmation message (sent immediately after purchase)
- Look for the "View Order" or "Track Order" link in the confirmation email and click it
- Alternatively, visit the Order Lookup page on the website (usually linked in the footer as "Order Status" or "Track Order")
- Enter your information:
- Order number (found in your confirmation email, starts with #)
- Email address used at checkout
- Click "Lookup" or "Find Order" to view your order details and status
If you can't find your confirmation email, check your spam or promotions folder, or contact support with your email address and approximate order date.
Tracking & Shipping Details
Finding Your Tracking Number
Your tracking number becomes available once your order ships. You can find it in:
- Shipping confirmation email – Sent automatically when your order leaves our facility
- Order Details page – Click on your order in Order History; tracking appears in the shipment section
- Some carriers provide multiple tracking numbers if your order ships in separate packages
How Tracking Updates Work
- Carrier scan delays: Tracking may take 12-24 hours after shipment to show the first update
- Transit gaps: Packages may go 2-4 days without scans while moving between facilities
- Estimated delivery windows: Carriers provide estimates, but delays can occur due to weather, volume, or routing
- Real-time vs. batch updates: Some carriers update multiple times daily; others update once per day
Understanding "Pre-Shipment" or "Label Created"
This status means:
- A shipping label has been generated
- The carrier has been notified
- The package hasn't been picked up yet or hasn't received its first scan
This is normal for the first 24-48 hours after receiving your shipping notification.
Multiple Shipments and Partial Shipments
If your order contains items from different warehouses or if some items are out of stock:
- You'll receive separate tracking numbers for each shipment
- Your order status will show "Partially Shipped" until all items are sent
- Each tracking number functions independently
Common Scenarios and What To Do
Scenario 1: No Tracking Number After 3+ Business Days
What's happening: Your order may still be in processing, or there may be a stock or verification issue.
What to do:
- Check your order status – if it says "Awaiting Fulfillment," this is normal during high-volume periods
- Check your email for any messages about backorders, payment issues, or verification requests
- If status hasn't changed after 3 business days, contact support with your order number
Scenario 2: Tracking Hasn't Updated for 5+ Days
What's happening: Package may be in transit between facilities, held at customs, or experiencing carrier delays.
What to do:
- Check the carrier's website directly using your tracking number for the most current information
- Look for status messages like "In Transit," "Delayed," or "Exception"
- If it's been 7+ days without movement or the delivery date has passed, contact support to open a carrier investigation
Scenario 3: Marked Delivered But Not Received
What's happening: Package may have been left in a non-obvious location, delivered to the wrong address, or taken by mistake.
What to do:
- Check the tracking details for delivery photos, notes, or specific location (front door, mailbox, office)
- Ask household members, neighbors, or building management
- Check all possible delivery locations around your property
- Wait 24 hours (sometimes carriers mark as delivered prematurely)
- If still not found, contact us within 48 hours with your order number – we'll file a claim with the carrier
Scenario 4: Delayed Due to Weather or Carrier Exception
What's happening: Severe weather, natural disasters, or operational issues at the carrier are causing delays.
What to do:
- Check the carrier's website for service alerts in your area
- Expect delays of 1-5 additional business days depending on the severity
- Your package will resume delivery once conditions improve
- If the delay exceeds 7 days beyond the original estimate, contact support
Scenario 5: Address Error or Change Request
What's happening: You need to update the shipping address after placing your order.
What to do:
- Before shipment: Contact support immediately with your order number and correct address – we may be able to update it
- After shipment:We cannot change the address, but you may be able to:
- Contact the carrier directly with your tracking number to request a delivery redirect
Scenario 6: Pre-Orders, Backorders, or Made-to-Order Items
What's happening: Your item isn't immediately available or requires custom production.
What to do:
- Check your order details for the estimated ship date or restock date
- You'll receive an email notification when the item becomes available and ships
- Your order status will show "Backordered" with notes
- If you don't want to wait, contact support to cancel or modify your order
Contact and Escalation
When to Contact Support
Contact us if:
- Your order status hasn't changed from "Awaiting Fulfillment" after 4 business days
- You haven't received tracking after 4 business days
- Your tracking hasn't updated in 5+ business days
- Tracking shows delivered but you didn't receive it (contact within 48 hours)
- You need to change your address (contact immediately before shipment)
- Your order status is "Manual Verification Required" or "Awaiting Payment" (contact within 24 hours)
Information to Have Ready
When contacting support, please provide:
- Order number (found in your confirmation email, starts with #)
- Email address used at checkout
- Shipping address (if relevant to the issue)
- Tracking number (if available)
- Photos (for damaged items, delivery issues, or incorrect products)
- Brief description of the issue
How to Contact Us
Email: info@redstagsupplies.com
Response time: Within 48 business hours
Help Center: https://redstagsupplies.com/contact-us/
We're here to help resolve your issue as quickly as possible!
Accessibility and Key Terms Glossary
Glossary
Authorization: A temporary hold on your payment method to ensure funds are available before charging you.
Capture: The actual charging of your payment method when your order ships.
Carrier: The shipping company transporting your package (USPS, UPS, FedEx, DHL, etc.).
Carrier scan: When a carrier scans your package, updating its tracking status.
Exception: A tracking status indicating an unexpected issue (weather delay, address problem, damaged label, etc.).
Fulfillment: The process of preparing your order for shipment (picking, packing, labeling).
In transit: Your package is actively moving through the carrier's network toward you.
Pre-shipment: A shipping label has been created but the carrier hasn't received or scanned the package yet.
Tracking number: A unique code assigned to your shipment that lets you monitor its progress.
Order lookup: A tool that allows guest customers to view their order status using their order number and email.
Need More Help?
If you can't find the answer you need:
- Browse our [https://redstagsupplies.freshdesk.com/support/solutions/69000398574] for more articles
- Contact our support team using the information above
- Check your order confirmation and shipping emails for specific details about your order
Summary Checklist
✓ Check your order status using My Account or Order Lookup
✓ Find your tracking number in Order Details or shipping confirmation email
✓ Understand what your current order status means using the table above
✓ Allow normal processing and transit times before contacting support
✓ Contact support within the recommended timeframes if issues arise
✓ Keep your order number and email handy when reaching out
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