At Redstag Supplies, every order you place goes through several stages before it arrives at your doorstep. Understanding these order statuses helps you track your purchase and know exactly what to expect at each step of the journey.
You can check your current order status anytime by:
- Logging into your Redstag Supplies account and viewing your order history
- Checking the order update emails we send you at each milestone
This guide explains what each status means and what action (if any) you may need to take.
Order Statuses Explained
Pending
What this means:
Your order has been created in our system but has not yet been processed. This typically occurs when payment hasn't been completed or is still being verified by our payment processor.
What to expect:
No action is needed from you in most cases. If you've completed payment but your order remains in Pending status for more than a few hours, please contact our support team for assistance.
Awaiting Payment
What this means:
Your order is waiting for payment confirmation. This status appears when payment has not yet been received or processed successfully.
What to expect:
If you haven't completed your payment, please do so to move your order forward. If you believe you've already paid, please contact our support team to verify your payment status.
Awaiting Fulfillment
What this means:
Great news! We've received and confirmed your payment. Your order is now in our fulfillment queue, waiting to be picked from our warehouse, carefully packed, and prepared for shipment.
What to expect:
No action is needed. Orders typically move to "Awaiting Shipment" status within 1–2 business days. During peak shopping periods, this may take slightly longer.
Awaiting Shipment
What this means:
Your order has been picked, packed, and labeled. It's now ready to be handed off to our shipping carrier for delivery.
What to expect:
No action is needed. You'll receive an email with tracking details as soon as the carrier picks up your package and your order moves to "Shipped" status.
Shipped
What this means:
Your order is on its way! It has been picked up by the shipping carrier, and a tracking number has been generated for you.
What to expect:
Track your shipment using the tracking link provided in your shipping confirmation email. You can monitor your package's progress until it reaches your delivery address.
Partially Shipped
What this means:
Some items from your order have been shipped, while other items are still being prepared or may be temporarily out of stock.
What to expect:
Check your email for tracking information on the items that have shipped. We'll send you updates on the remaining items, including expected ship dates or any issues that need your attention.
Completed
What this means:
Your order has been successfully delivered and the transaction is complete. We hope you love your purchase!
What to expect:
No further action is required. Thank you for shopping with Redstag Supplies! If you have any questions about your delivered order, our support team is always here to help.
Cancelled
What this means:
This order has been cancelled either at your request or by Redstag Supplies (for example, due to payment issues or item unavailability).
What to expect:
If you requested the cancellation, no further action is needed. If you did not request this cancellation and believe it was made in error, please contact our support team immediately so we can assist you.
Refunded
What this means:
A refund has been issued and processed back to your original payment method.
What to expect:
Please allow 3–5 business days for the refund to appear in your bank account or credit card statement. The exact timing may vary depending on your financial institution. If you don't see the refund after 5 business days, please contact us.
On Hold
What this means:
Your order has been temporarily paused. This can happen for several reasons, including:
- Payment verification needed
- Stock availability check
- Shipping address confirmation required
- Unusual order activity requiring review
What to expect:
Check your email for any messages from us explaining why your order is on hold. If you haven't received an email or need clarification, please contact our support team so we can resolve the issue quickly and get your order moving.
Common Questions & Scenarios
"My order has been Awaiting Fulfillment for several days—what should I do?"
During busy periods like holidays or sales events, processing may take a bit longer than usual. If your order has been in Awaiting Fulfillment status for more than 3 business days, please contact our support team for a status update.
"My order says Shipped but the tracking hasn't updated."
This is completely normal! Tracking information may take up to 24 hours to show movement after the carrier picks up your package. If tracking still shows no movement after 24–48 hours, feel free to reach out to us.
"Can I cancel my order after it's been placed?"
If your order is still in Pending, Awaiting Payment, or Awaiting Fulfillment status, we may be able to cancel it for you. Please contact us as soon as possible. Once an order reaches Awaiting Shipment or Shipped status, it cannot be cancelled.
"What if my order status hasn't changed in a long time?"
Please contact our support team if your order appears stuck in any status for longer than expected. We're here to investigate and provide you with answers.
Need More Help?
If you have any questions or concerns about your order status, our friendly support team is here to help you every step of the way.
Email: info@redstagsupplies.com
Contact Form: https://redstagsupplies.com/contact-us/
We're committed to making your shopping experience smooth and worry-free!
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